SMS & WhatsApp Marketing — Reach Your Customers Where They’re Most Responsive

SMS and WhatsApp have some of the highest open and engagement rates of any marketing channel. SMS messages are opened by 98% of recipients within 3 minutes of delivery — a rate that email, social media, and virtually every other channel cannot match. WhatsApp, with over 2 billion users worldwide, offers an intimate, personal communication channel that feels authentic rather than promotional. For businesses that want to cut through the noise and reach customers with urgent messages, promotional offers, appointment reminders, and two-way conversations, SMS and WhatsApp marketing are uniquely powerful tools.

Planext Digital’s SMS and WhatsApp marketing service sets up and manages compliant, effective messaging campaigns that deliver the right message to the right customer at the right moment — driving appointment bookings, promotional conversions, customer re-engagement, and real-time two-way communication.

SMS Marketing Services

Our SMS marketing capabilities include promotional campaigns (limited-time offers, sales announcements, event promotions), transactional messages (appointment confirmations, order updates, payment receipts), automated drip sequences (lead nurture sequences delivered by text), two-way SMS conversations via shared inbox, review request campaigns, and re-engagement campaigns for inactive customers. Every SMS campaign is built with compliance in mind — proper opt-in collection, opt-out management, and adherence to Canadian Anti-Spam Legislation (CASL).

WhatsApp Business Marketing

WhatsApp Business provides businesses with a verified business profile, automated greeting messages, quick replies for common queries, and catalog sharing capabilities — creating a professional customer communication channel that feels personal. We help businesses set up WhatsApp Business properly, build automation around common customer interactions, and develop strategies for using WhatsApp as both a customer service and marketing channel.

Integrate SMS & WhatsApp with Your Marketing Ecosystem

We integrate SMS and WhatsApp into your broader marketing automation system — connecting them with your CRM, email marketing platform, and advertising systems to create coordinated, multi-channel customer communication strategies. This integration enables sophisticated automation where, for example, a lead that doesn’t open an email receives a follow-up text, or a customer who abandons a cart receives both an email and an SMS with a discount offer.

Get Started with SMS & WhatsApp Marketing

Contact Planext Digital to discuss how SMS and WhatsApp marketing can complement your existing channels and improve your customer communication strategy.

+1 (647) 323-1289 | 6-2160 Highway 7, Suite #1020, Vaughan, ON L4K 1W6, Canada